Anesi Product Registration
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Anesi Product Warranty
Stone Mountain Technologies, Inc. Anesi Limited Warranty February 2024
Stone Mountain Technologies, Inc./SMTI (“Company”) provides this limited warranty to end users, (“Purchaser”) of Anesi-brand products including the gas absorption heat pump and air handling unit (hereafter referred to as “Appliances”). Installation, operation, or use of Appliances constitutes acceptance of these terms. For purposes of warranty registration options, the Company offers an online tool for homeowners and contractors to access Appliance data and warranty registration, referred to as the “APP”. Subject to the terms and conditions herein, the Company extends a limited warranty to the original Purchaser that the specific Appliances will be free of failure caused by manufacturing defect, under normal use and service, for the period defined in Table 1. As the Company’s only responsibility and the Purchaser’s only remedy under this limited warranty, Company will furnish a replacement Appliance part or sub-component, or at Company discretion, the entire Appliance, if deemed appropriate, for installation by licensed HVAC service provider, without charge for the part only, to replace any Appliance part or sub-component that fails due to a manufacturing defect under normal use and maintenance. Labor charges will be covered by this warranty to the extent as described in Table 1. The Purchaser must pay for all shipping and handling charges and other costs of warranty service for the replacement part or replacement Appliance.
About Your Warranty:
The warranty period begins on the date the original installation is completed as documented by the installer’s invoice. This invoice must contain the Appliance model/serial numbers. If the installation date is not recorded on the installer’s invoice, the warranty period will begin sixty (60) days after the factory manufacture date, as determined by the Appliance serial numbers. This limited warranty covers Appliance parts, for the respective timeframes, for installations in the United States or Canada, as noted in Table 1. Residential and Commercial installations have different warranty terms; refer to Table 1 for details. The purchaser must pay any repair charges not covered by this warranty. The Purchaser is responsible for any premium charged for overtime labor requested by Purchaser and for any service and/or maintenance not directly related to any defect covered under this limited warranty. Improper or incorrect installation or repair may void this warranty. The installation of replacement Appliance parts under this limited warranty does not extend the original warranty period. Any repaired or replaced Appliance shall be warranted for the remainder of the original limited warranty term or thirty (30) days after shipment of replacement part, whichever is longer.
Registration Requirements:
This limited warranty is provided in the form of an Extended Limited Warranty and a Base Limited Warranty. The Extended Limited Warranty applies to all Appliances fully registered within sixty (60) days of the installation date. The Base Limited Warranty applies to all Appliances that are fully registered on or after the 61st day beyond the original installation date or any Appliances that are unregistered. To properly register Appliances, the purchaser must complete and submit the warranty card included in the documentation, register via the Anesi APP, or visit: Resources, and click on “Product Registration”.
Limited Warranty Exclusions:
This limited warranty, whether under the Extended Limited Warranty or the Base Limited Warranty, only covers defects in materials or workmanship of the Appliance and the following items are not covered: (i) any labor costs beyond those required to repair or replace the defect, including but not limited to those for diagnostic calls or the removal and reinstallation of Appliance parts; (ii) shipping and handling charges for replacement parts; (iii) Appliance installations that do not conform to applicable building codes and without appropriate permits; (iv) failures, defects, or damage, including, but not limited to, any loss of data or property caused by (a) connection to any third-party product, service, or system in conjunction with the Appliance(s) (b) improper use for which the Appliance is not designed or intended, (c) modification, alteration, abuse, misuse, negligence, or accident, (d) freight carrier or delivery, (e) improper storage, installation, or maintenance, (f) improper operation, including, but not limited to, operation of electrical equipment at voltages other that the range specified on the Appliance nameplate; as well as operation on fuel source where combustion has not been properly set, and operation of Appliances which are not commissioned per Company instructions to proper start-up parameters, (g) any use in violation of the written instructions or specifications provided by Company, (h) acts of nature beyond the Company’s control; as well as civil unrest, thefts, vandalism, or riots, (i) a corrosive atmosphere or contact with corrosive material including, but not limited to, chlorine, fluorine, salt, sulfur, recycled waste water, urine, fertilizers, rust, or other damaging substances or chemicals, (j) nonconforming hydronic loop glycol type/concentration, inhibitors, and water, (k) nonconforming hydronic loop piping including non-oxygen-barrier PEX, and (l) nonconforming refrigerants or refrigerant additives; (v) Appliances purchased through unofficial Anesi distribution channels; cabinets or cabinet pieces that are unrelated to Appliance performance; (vi) consumable items such as air filters, refrigerant, belts, wiring, fuses, surge protection devices, and Appliance accessories; (vii) utility/fuel usage costs; (viii) elements of the hydronic line and loop which accomplish the heat exchange between the Gas Heat Pump and the Air Handler Unit Appliances; and (ix) reconditioned, refurbished, used, or demonstration equipment.
To Obtain Warranty Service
All Appliance repairs covered under this limited warranty must be made with authorized service parts and by an Anesi-trained service provider. All Appliance parts replaced under this limited warranty must be returned to Company (freight prepaid) by the servicing provider/contractor with prior Return Material Authorization (RMA) issued by Company, so that the Company may perform failure analysis. RMA, as well as instructions on packaging of return Appliance parts, may be obtained by contacting Anesi Customer Service via email: customerservice{at}stonemtntechnologies.com or call 877-325-3773. All claims under this limited warranty must be filed within 90 days of failure date. The Anesi-trained service provider/contractor will be reimbursed for costs incurred as per details of this warranty, when filed according to warranty guidelines. Note that Purchaser (homeowner, end user) will not be paid for warranty claims. To locate an Anesi-trained contractor in your area, email: techsupport{at}stonemtntechnologies.com; or call 877-325-3773; or visit: Resources ; or write to Customer Support, Stone Mountain Technologies, Inc., PO Box 187, Piney Flats, TN 37686.
Eligibility Requirements:
The following items are required for the Appliance(s) to be covered under this limited warranty: (i) the Appliance(s) must be installed at (and not have been moved from) the original location within the building; (ii) the Appliance(s) must be properly installed by an Anesi-trained and licensed HVAC service provider under applicable local and state or provincial regulation and in accordance with the Appliance installation instructions provided by Company; (iii) the Appliance(s) installation must conform to applicable building codes with appropriate permits; (iv) the Appliance(s) must be operated by the Purchaser in accordance with instructions provided by Company; proper preventative maintenance according to Company installation and operation manual must have been performed and be documented to Company’s satisfaction.
Additional Terms:
THIS LIMITED WARRANTY AND LIABILITY SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES AND LIABILITIES, WHETHER IN CONTRACT OR IN NEGLIGENCE OR IN TORT,WHETHER EXPRESS OR IMPLIED, AND WHETHER IN LAW OR IN FACT. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE PRODUCT WARRANTY. COMPANY DOES NOT AUTHORIZE ANY PERSON TO CREATE FOR IT ANY OTHER WARRANTY, OBLIGATION OR LIABILITY IN CONNECTION WITH THE APPLIANCE(S). NOTWITHSTANDING ANYTHING IN THIS LIMITED WARRANTY TO THE CONTRARY, COMPANY SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, AND/OR PUNITIVE DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, TORT, (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE), PATENT INFRINGEMENT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ALL INSTANCES THE COMPANY’S MAXIMUM LIABILITY HEREUNDER IS LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE APPLIANCE(S).
No action arising out of any claimed breach of this limited warranty may be brought by the Purchaser more than one (1) year after the cause of action has arisen.
This limited warranty gives you specific legal rights, and you also have other rights that vary from state to state (or province to province). If this Appliance is considered a consumer product, please be advised that some local laws do not allow exclusions or limitations on incidental or consequential damages, or limitations on how long a warranty lasts; or how long an implied warranty lasts, so that the above limitations may not apply to you. Refer to your local laws for your specific rights under this limited warranty. If you have any questions regarding this limited warranty, please contact your original installation contractor or any Anesi authorized dealer.
Residential Applications
| Appliance | Model(s) | Extended Warranty Years (when registered) | Base Warranty Years (when not registered) |
|---|---|---|---|
| 80,000 BTH Gas Absorption Heat Pump (HP80) | 0802HANXX | ||
| · sealed system * | 8 | 5 | |
| · all other parts | 1 | 1 | |
| Hydronic Air Handling Unit (AH1400) | A0802HAVX | ||
| · heat exchange coil | 8 | 5 | |
| · all other parts | 1 | 1 | |
| contractor labor is included for first year of warranty coverage | 1 | 1 | |
| * Sealed System includes heat exchange system and solution pump, but excludes the pump motor, shaft connector, and RPM sensor |
Commercial Applications
| Appliance | Extended Warranty Years (when registered) | Base Warranty Years (when not registered) |
|---|---|---|
| 80,000 BTH Gas Absorption Heat Pump (HP80) | ||
| · sealed system * | 5 | 3 |
| · all other parts | 1 | 1 |
| contractor labor is included for first year of warranty coverage | 1 | 1 |
| * Sealed System includes heat exchange system and solution pump, but excludes the pump motor, shaft connector, and RPM sensor |